Work orders, inspections, customer comms, and approvals — one platform.
FI-SMS pulls work orders out of the business system you already run. It automates customer communications, captures digitally signed estimate approvals, and cuts call-in volume — so your service team stops chasing status updates and starts closing tickets.
The texting layer for your service department.
FI-SMS sits on top of your existing business system. It pulls the work orders out, wraps a structured customer communication plan around them, and gives your customers a frictionless way to approve estimates, see updates, and sign off on completed work — all over text. Your team spends less time on the phone. Your customers spend less time wondering what's happening with their machine.
Every status update, every approval — over text.
Customers don't need to call. Customers don't need to download an app. Customers don't need to log into a portal. They get a text. They reply. The system handles the rest.
Notify your customers of progress
Automated status updates triggered by the work order milestones your team already tracks.
Provide new quotes
Send revised or additional-work quotes directly to the customer with a digital approval link.
Centralize customer approvals
Approvals captured, timestamped, and attached to the work order. Disputes minimized before they start.
Instant sign-off on additional work
Discovered a new issue mid-repair? Text the customer, get a digital signature, keep working.
Share inspection results
Inspection findings, photos, and recommendations delivered in a single text thread.
Save communication history
Every text, every approval, every photo — saved on the work order for future reference.
Get more work out of the team you already have.
The labor shortage isn't going away. FI-SMS gives your existing service department the workflow to move faster, document better, and serve more customers without adding headcount.
Quick + easy work order assignment
Assign, reassign, and track work orders from desktop or mobile. Status visible at a glance — Delayed for Parts, In Progress, Assigned, On Site.
Comments, pictures, videos in one click
Field techs document the job as they work. Photos and short videos attach directly to the ticket — no separate app, no email back to the office.
Service survey results at lightning speed
Surveys go out the second a ticket closes. Feedback hits the inbox before the customer has driven home.
Integrated payment processing
Payment captured inline with the approval. No follow-up call. No mailed invoice. The job closes the same day it finishes.
Saving 15 minutes per work order equates to 80 hours per month — the equivalent of half a full-time service writer, freed up to do the work that actually moves the customer relationship forward.
More time. Bigger customer impact. Same team.
- Intelligent Alert Triage Center (IATC)Machine alerts flow directly into work orders.
- Fleet IntelligenceAsset location, hours, and utilization on the ticket.
- PartsBack-ordered counter orders get consistent status updates, then auto-notify the customer for pickup or delivery when parts land in the business system.
- KPIsService throughput, dwell time, and tech productivity rolled up.
- Service SurveysCustomer feedback closes the loop on every job.
FI-SMS doesn't stand alone.
It plugs into the rest of the Foresight Intelligence product family — so the work order in front of your service writer carries the alert that triggered it, the asset history that explains it, and the PM plan that scheduled it. One platform. One context. Every conversation in the same place.
And more — the Foresight platform keeps adding modules as customers ask for them.
From the dealers running it.
"SMS gave us the ability to pull out work orders from our existing business system and allow us to automate and track customer communications. We were able to create a structured communication plan with our customers — getting digitally signed estimate approvals as well as automated repair updates, cutting down call-in volume of customers checking on status and keeping them in the loop for the longer repair projects."
"As an early adopter of FI-SMS, JESCO has had the benefit of working alongside the Foresight team to develop features that provide efficiency and value. The dealer relationship with Foresight has been a collaborative partnership resulting in a product that aligns to the dealer instead of the dealer aligning to a product."
"FI-SMS improves customer engagement and streamlines service department work flow while simultaneously freeing up staff time."